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In a typical business day, employees use a plethora of applications to carry out their job duties, including email, CRM tools, ERP software, and meeting room booking systems. This has brought greater productivity and convenience to people’s work lives, but it has also created the need to maintain multiple login credentials. This can become a hassle when people forget or lose their passwords, as they often do.
Single Sign-On (SSO) can help to streamline the management of user accounts. Although SSO has been around for a while, it has only recently begun to gain more adoption. SSO is an authentication process that allows users to access multiple applications with a single set of login credentials. This enables them to use multiple applications, websites, or programs without having to enter different login credentials every time. SSO enables one-click access and allows people to jump between different applications in the same session. If you spend any time surfing the web, you’ve probably seen the option to sign into various sites with Google, Twitter, and other social platforms. This is an example of SSO in action.
SSO helps companies save time because users don’t have repeatedly log into different applications. This improves productivity. It also eliminates access issues and prevents technical help desk staff from being bombarded with tickets regarding forgotten and misplaced passwords. Implementing SSO could help an organization cut costs by reducing password reset requests alone.
It’s no secret that SSO improves security. The primary cause of security breaches is compromised credentials. The more passwords you have, the harder it becomes to manage those passwords effectively and keep them safe. A common error is to use the same password for multiple accounts. Once one account gets compromised, other accounts with the same passwords are likely to follow suit.
User credentials are provided directly to the central SSO server and not the service that the user is accessing. That means that the service isn’t able to cache the credentials. The central authentication point prevents phishing.
SSO is highly scalable and frees up IT staff from having to manage employee access to various services. This allows IT staff to focus on other tasks. Successful SSO implementations also enable IT departments to control which applications employees are allowed access to as well as when and where. For example, employees may not be allowed to access certain applications outside of the office.
SSO lies at the intersection of simplicity and security. Using SSO enables organizations to enhance productivity and compliance. SSO is a must-have for businesses of any size.
SSO for Resource Central is now available in Office 365 environments. It is enabled using the following SSO protocols:
The SSO feature also allows for Multifactor Authentication. SSO for on-premise implementations will be available later in 2019.
If you don’t use SSO, we also offer password recovery for Resource Central. This feature is disabled if you are running a Single Sign-On solution, however.