Sparebanken Vest

Sparebanken Vest uses Resource Central to book
25,000+ meetings and manage 20,000+ visitors

“The main reason we chose Resource Central is that it supports multiple companies and is easy to use and operate. Having a single solution for all the companies to operate has been a real benefit.”

Svein Arne Hammersland, Manager ICT, Sparebanken Vest, Norway

Country: Norway

Industry: Financial Services

Customer profile:
Sparebanken Vest was established in 1823, has over 250,000 customers and 35 branches in Norway.
Sparebanken Vest is a savings bank that provides a broad range of retail banking products and services to private individuals and small‑ and medium‑sized businesses.

Read more about Sparebanken Vest: www.spv.no

Business situation

Sparebanken Vest was searching for a system that could handle all their meeting room bookings, resources and visitors. The booking system should be easy to operate across multiple locations. The booking system also needed to be fast enough to avoid double bookings and other errors. Sparebanken Vest uses Resource Central to book 25,000+ meetings and manage 20,000+ visitors annually.

Sparebanken Vest is a savings bank in Bergen, Norway that required a tool to effectively manage meeting reservations and visitor registrations for itself and other companies in the same office building. Sparebanken Vest shares the Jonsvoll office building with multiple companies, including Eiendomsmegler Vest, Brage Finans, Norne Securities, and Frende Forsikring. Each company had its own method for booking meetings, and it was difficult to juggle different rooms, meeting times, and groups.

Today, Sparebanken Vest and its office mates use Add‑On Products’ Resource Central to make over 25,000 reservations and host more than 20,000 visitors annually. Resource Central is a robust, all‑in‑one meeting booking and visitor management solution for Microsoft Outlook®.

Solution

The solution was Resource Central and Digital Sign Client.
All staff are now booking meetings, resources and handling visitors through Resource Central and Outlook. Sparebanken Vest have also implemented Digital Sign Client for wayfinding info and booking meetings at the spot.

Advantages

• Simplified meeting room booking
• Handle all changes and notifications
• Avoid double bookings
• Able to order catering directly
• Able to filter by meeting room capacity
• Automatic email notifications to visitors
• Wayfinding information to staff/visitors

Keeping Meeting Room Reservations Organized

Prior to adopting Resource Central, Sparebanken Vest staff booked meetings in their individual Outlook® calendars. Now over 700 employees at all the companies housed in the Jonsvoll building use Resource Central to manage meetings, resources, and visitors. Sparebanken Vest also uses Add‑On Products’ Digital Sign Client software to manage meeting room digital signage.

The company has integrated Digital Sign Client with 50 iPad mini devices implemented outside of meeting rooms to help employees and visitors find their way around and book meetings on the spot.

With Resource Central, Sparebanken Vest and its office mates can co-manage several meeting rooms and resources while preventing double bookings and other errors. Users can search for available meeting rooms and resources, schedule meetings, invite attendees, and order catering and other extra services directly within Outlook®. Invoices are automatically sent, and parties are immediately notified of any service or meeting changes.

Resource Central’s user‑friendly interface allows staff to filter available meeting rooms based on capacity and amenities like video conferencing. It also helps streamline visitor management via printed visitor badges and automatic email notifications to hosts expecting visitors.

Resource Central frees up staff from spending excessive time to find meeting rooms, schedule meetings, and manage visitors. Meeting room and visitor management is now quick and simple for Sparebanken Vest and its office mates.

Resource Central is the booking solution for Microsoft Outlook® and Exchange and allows for booking resources, catering, AV‑equipment, and any other service across the organization. All orders are handled automatically from the different service providers.

Digital Sign Client is software for meeting‑ and conference room signs. You can book meetings in your familiar Outlook® environment or directly on the touch screen outside of the meeting room where meeting information is displayed. You can also extend, shorten, and end meetings directly via the sign.