Global Company

Add-On Products Customer Case Study

Overview

Industry: Pharmaceutical

Customer Profile:

The large pharmaceutical enterprise has offices in approximately 100 countries and more than 100,000 employees who develop and provide medicine and vaccines to people around the world.

Challenge:

The enterprise had been using Resource Central at its headquarters and sought to implement the software on a global scale.

End Result:

Resource Central was successfully rolled out at more than 90 locations in 30 countries and 20different time zones. 100,000+ end users quickly adopted the meeting booking software. Only 14 minor issues were reported, and they were resolved within one week of implementation.

Key success factors included thorough planning, training, multichannel communication, and a close partnership with Add-On Products.

Global Pharmaceutical Enterprise Successfully Implements Resource Central for More Than 100,000 End Users Worldwide

A large pharmaceutical company implemented Resource Central for employees in 20 different time zones and 30 countries. Despite the global scale, the software achieved quick user adoption and a very low incident rate. Planning, communication, and collaboration with Add-On Products were key to success.

Complete Meeting Room and Resource Scheduling Software

The company wanted to replace its existing meeting room management software at headquarters. It chose Resource Central, a complete meeting room management system for Microsoft Outlook® and Exchange that handles booking, catering, IT equipment, and other services. It also automates cancellations and reduces empty room usage.

After seeing the benefits at headquarters, the company expanded Resource Central globally. With video conferencing capabilities, it expects to reduce travel time and expenses, lower real estate costs, and eliminate scheduling mistakes.

Close Partnership with Add-On Products

To ensure smooth adoption, super users were trained to support others and promote Resource Central. The company emphasized communication and training to prepare users for the rollout.

“The software implementation was a success. Resource Central had a high user adoption rate, and employees successfully booked meeting rooms across all locations.”

Rather than a traditional vendor-buyer relationship, the company and Add-On Products formed a close partnership to ensure that the implementation would go as smoothly as possible. Resource Central was customized to meet specific needs, including support for additional languages.

Assembling a Core Project Team

Resource Central’s integration with Microsoft Outlook® and Exchange meant no changes to the IT structure were needed. However, database migration was required to replace the old system. Meeting reservations were transferred to Resource Central.

A core project team was formed to oversee the rollout, provide support, and gather feedback. An Add-On Products specialist joined the team to offer technical expertise and insights from previous implementations.

Successful Implementation

Resource Central was adopted quickly across all locations. Minor issues were resolved with minimal training. Users found the software intuitive due to its integration with Outlook® and familiar interface.

All post-implementation issues were resolved within a week. The company credits its partnership with Add-On Products for the smooth rollout. While the software is currently used for video conferencing rooms, other offices have requested broader usage.

About Resource Central

Resource Central is a booking solution from Add-On Products that allows you to book resources, equipment, catering, and other services. It integrates with Microsoft Outlook® and Exchange, simplifying the process of scheduling and organizing meetings.

Advantages of Resource Central

• Saves time and frees up staff for other important tasks
• Integrates seamlessly with Microsoft Outlook® and Exchange
• Gives users an overview of all available meeting rooms and shared workspaces
• Easy to administer and use
• Displays important details about meeting rooms, including images and location
• Handles all changes and cancellations