The Chamber of Commerce and Industry

Case Study: Chamber of Commerce and Industry of Western Australia (CCI WA)

Industry: Governmental / Not-for-Profit
Location: Western Australia and Northern Territory
Employees: ~300
Solution: Resource Central by Add-On Products

“Staff is now self-sufficient to book their own room, catering and equipment requirements.”

Paisha Cook, Manager, Human Resources, CCI WA

After implementing Resource Central, CCI WA significantly reduced administrative time and gained a clear overview of statistics and usability through customized reports. Prior to implementation, bookings were managed via spreadsheets, which frequently became corrupted. Now, staff independently book rooms, catering, and equipment. For rooms requiring special approval, the custom workflow works seamlessly.

Approximately 300 employees across Western Australia and the Northern Territory use Resource Central for executive, functional, training, and meeting room bookings.

Gained Efficiency

Mrs. Cook highlights the approval process as a key feature—allowing staff to book specific rooms quickly and efficiently.

Customer Profile

The Chamber of Commerce and Industry of Western Australia Inc. (CCI WA) is a member-based, not-for-profit organisation. CCI WA employs approximately 300 corporate staff, with 220 located at their head office at 180 Hay Street, East Perth. The organization operates over 20 business units, offering a wide range of services to support businesses in Western Australia.

Read more at www.cciwa.com

Business Situation

Previously, meetings and resources were managed using spreadsheets. With multiple users accessing and modifying the files, the documents frequently became corrupted—resulting in inefficiencies and frustration.

Solution

CCI WA implemented Resource Central, a booking solution for Microsoft Outlook® and Exchange, developed by Add-On Products.

Advantages

• Meeting bookings completed in about 2 minutes
• Structured planning of meetings, catering, and equipment
• Comprehensive overview of available meeting rooms and resources across multiple locations
• Integrated visitor management and reporting

Operational Impact

With Resource Central’s advanced solution, planning meetings is significantly faster. Employees can coordinate bookings across departments and locations—whether working from home or in the office.

The reception, catering, and asset services teams use the web-based interface to view their daily schedules and service orders.

“We also have a 24/5 support agreement with Add-On Products, which means we can always get support if needed.”

Paisha Cook

Next Steps: Pool Cars

Following the successful implementation of Resource Central for rooms and meetings, CCI WA plans to expand its use to include Pool Car management.

“I would like to implement Resource Central for our Pool Cars as well. Also, I am really keen to have display boards showing daily meetings. However, there are current budget restrictions.”

Paisha Cook

How CCI WA Chose Resource Central

CCI WA discovered Add-On Products through their IT team. After evaluating available systems on the market, Resource Central stood out as the best option for meeting their requirements and system compatibility.

Outstanding Service

“We experienced outstanding service when we approached Add-On Products. The company representative was very thorough with his initial presentation and online demo, and everything is working as promised.

We didn’t really notice that Add-On Products was in a different country. It was very easy to communicate, and their products support multiple languages.

We would definitely recommend Add-On Products and Resource Central to others.”

Paisha Cook

Facts about Resource Central

Resource Central is a resource booking solution for Microsoft Outlook® and Exchange. It allows booking of rooms, AV equipment, catering, pool cars, and other services. Orders are automatically managed by the relevant service departments.

“The reception, catering and asset services uses the web-based backend interface to know what their daily schedule is.”

Paisha Cook, Manager, Human Resources, CCI WA