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Resource Central User Group in Denmark: How We’re Gaining Insights and Improving the Customer Experience

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Last year, Add-On Products created a user group in Vejle, Denmark for local Resource Central users. Members of our Maintenance Program had been requesting access to a forum where they could discuss the use of Resource Central, hence this user group was born. The Resource Central user group is dedicated to enhancing the user experience of our software and encourages the sharing of information and product knowledge between users. The first meeting of the user group took place in May of 2018, and the second meeting was held in October of 2018. The next meeting is coming up this spring.  The user group meetings are facilitated by Add-On Products’ Product Specialists. During these meetings, our specialists announce new and upcoming features in Resource Central. Participants get to

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Why It’s Crucial to Choose a Software Vendor That Offers a Maintenance Program

Why It’s Crucial to Choose a Software Vendor That Offers a Maintenance Program

Choosing the right software and vendor for your organization is an important decision. You have to pick a software vendor that will be with you for the long haul and not disappear after the sale. Software support and maintenance is an integral part of your software investment. The larger the investment or the longer you expect to have the software operational and in use, the more important it is to consider investing in a support agreement. A support agreement is typically a service agreement where a customer is entitled to receive specific services for certain software for a specified period of time. A support agreement may be a fixed-fee, fixed-term agreement or an automatically renewed agreement. When choosing new software for your organization, you

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Here’s How Add-On Products Provides Worry-Free Software Implementations

Here’s How Add-On Products Provides Worry-Free Software Implementations

Implementing software is an extensive process that can affect all areas of your business. A successful software implementation is one that runs smoothly and comes in under or within your budgeted price tag. In order to avoid costly setbacks, it’s important to carefully select the right software and vendor to work with, checking references along the way. Factors to consider when selecting software include the vendor’s industry expertise and the caliber of their customer support. At Add-On Products, we consider ourselves your partners when implementing software at your facility. The following are a few key best practices that we keep in mind in order to successfully implement software for our customers. Put Together a Project Plan A project plan defines success upfront, so

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Buying New Software? Keep Technical Difficulties at Bay with a Software Maintenance Program.

Buying New Software? Keep Technical Difficulties at Bay with a Software Maintenance Program.

Evaluating and purchasing software is not a decision to take lightly. One of the many important factors to consider when selecting software is technical support. Knowing that someone is available to answer your questions, help you resolve issues, and fix bugs is reassuring and can make or break your decision to purchase a software program. According to Capterra’s B2B software report, tech support availability was the third most important factor in software selection among survey respondents. When shopping around for software, you’ll find that some vendors promise you the moon in order to make the sale. Unfortunately, there are unscrupulous vendors that won’t be around once you face difficulties with their software and need assistance. That’s why it’s crucial to work with a software vendor that

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How Customers Influence the Development of Add-On Software

How Customers Influence the Development of Add-On Software

Add-on software is an extension that provides extra features to a software program or platform. Add-on software can extend the specific functions of a program or give it new capabilities. In order to raise the quality of software and develop features that end users actually need, listening to feedback from users is very important. One of the biggest mistakes that software development companies make is building products that customers don’t want. Many software developers create more features than customers will ever use because they mistakenly believe that they know what users need better than the users themselves. In order to avoid this mentality and deliver a satisfactory product, it’s crucial to identify customers and listen to their needs. Make request for features for our add-on software

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