Evaluating and purchasing software is not a decision to take lightly. One of the many important factors to consider when selecting software is technical support. Knowing that someone is available to answer your questions, help you resolve issues, and fix bugs is reassuring and can make or break your decision to purchase a software program. According to Capterra’s B2B software report, tech support availability was the third most important factor in software selection among survey respondents. When shopping around for software, you’ll find that some vendors promise you the moon in order ...
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