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Tools That No Call Center/Reception Should Go Without - Add-On Products Blog

Tools That No Call Center/Reception Should Go Without - Add-On Products Blog

Many companies struggle to handle incoming calls effectively and could use help in improving their customer service. There are several tools available, including group calendars and resource scheduling software, that can help improve communication, efficiency, and service in your company’s call center. Your call center/reception sets the tone for your company and creates expectations about the level of service you offer, so it’s crucial that your staff project as positive an image as possible when answering calls. Taking care of callers and making them feel well informed and appreciated is important, but receptionists can only do that when they have access to the right tools. Lower Wait Times with Easily Accessible Team Calendars and Scheduling Tools Without a centralized place to view team members’ schedules that

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  • Keep track of multiple Outlook calendars with our team calendar software
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Email Signature Software: How to Leverage the Marketing Benefits of Everyday Company Emails

Email Signature Software: How to Leverage the Marketing Benefits of Everyday Company Emails

One of the most overlooked methods for marketing your company is email, and we’re not talking about email newsletter marketing – we’re talking about the emails that employees of your company send to clients, vendors, and associates on a daily basis. Company email signatures are powerful yet simple branding tools. An email signature is information added at the end of an outgoing email to let people know who you are, what organization you work for, etc. Simply put, an email signature is like a digital business card.   These days, most people are constantly bombarded by emails. A branded and personalized email signature can help your emails stand out and make it clear to the recipient that the message is coming from your company. If you don’t

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  • Why not use your email signature as your digital business Card?
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Buying New Software? Keep Technical Difficulties at Bay with a Software Maintenance Program.

Buying New Software? Keep Technical Difficulties at Bay with a Software Maintenance Program.

Evaluating and purchasing software is not a decision to take lightly. One of the many important factors to consider when selecting software is technical support. Knowing that someone is available to answer your questions, help you resolve issues, and fix bugs is reassuring and can make or break your decision to purchase a software program. According to Capterra’s B2B software report, tech support availability was the third most important factor in software selection among survey respondents. When shopping around for software, you’ll find that some vendors promise you the moon in order to make the sale. Unfortunately, there are unscrupulous vendors that won’t be around once you face difficulties with their software and need assistance. That’s why it’s crucial to work with a software vendor that

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  • Keep your products up-to-date. Add-On Products Maintenance Program grants you access to all updates
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How Team Calendar Software Can Improve Call Center Management

How Team Calendar Software Can Improve Call Center Management

Effectively managing your time is one of the most important aspects of running a call center. Every minute that is wasted in a call center can hurt your company’s bottom line, which is why it’s important to manage incoming calls as quickly and efficiently as possible. Team calendar software is a powerful planning tool that can help call center representatives arrange appointments and meetings with greater ease and precision. In order for a call center to function properly, there needs to be a high degree of organization. Otherwise, chaos could ensue. A team calendar helps call center agents stay organized and in the know by giving them access to employees’ schedules in real-time. A team calendar provides a user-friendly overview of multiple employee calendars at once, so call

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  • Save time with Team Calendar Software from Add-On Products
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Order Catering from Internal and External Service Providers with an Add-In for Outlook®

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While many event scheduling systems allow you to book a meeting room and take note that catering will be ordered, you need complete resource booking software if you want to create and send service orders to caterers. Resource Central is a meeting room and resource booking add-in for Microsoft Outlook®. In addition to letting you search for and booking meeting rooms across multiple facilities in your organization, Resource Central also allows you to order extra services, like audiovisual equipment, IT requests, and catering. Best of all, you can order services from both internal and external providers.   How It Works When you book a meeting in Resource Central and order catering, order receipts are automatically sent to catering personnel. Service providers can view and print

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  • Order Catering for Meetings with the Help of Resource Central
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