A team calendar gives employees a clear idea of what’s happening within their organization, team, or department and keeps everyone in the loop. Having access to multiple calendars ensures that employees who communicate with customers always have the information they need to provide good customer service. For instance, a team calendar could come in handy for receptionists who handle customer requests and consultants who visit customers on-site. The following is some of the information that can be gleaned from a team calendar and passed on to customers: • Availability: determine whether ...
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