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Buying New Software? Keep Technical Difficulties at Bay with a Software Maintenance Program.
Keep your products up-to-date. Add-On Products Maintenance Program grants you access to all updates

Buying New Software? Keep Technical Difficulties at Bay with a Software Maintenance Program.

Evaluating and purchasing software is not a decision to take lightly. One of the many important factors to consider when selecting software is technical support. Knowing that someone is available to answer your questions, help you resolve issues, and fix bugs is reassuring and can make or break your decision to purchase a software program. According to Capterra’s B2B software report, tech support availability was the third most important factor in software selection among survey respondents.   When shopping around for software, you’ll find that some vendors promise you the moon in order ...

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How Team Calendar Software Can Improve Call Center Management
Save time with Team Calendar Software from Add-On Products

How Team Calendar Software Can Improve Call Center Management

Effectively managing your time is one of the most important aspects of running a call center. Every minute that is wasted in a call center can hurt your company’s bottom line, which is why it’s important to manage incoming calls as quickly and efficiently as possible. Team calendar software is a powerful planning tool that can help call center representatives arrange appointments and meetings with greater ease and precision. In order for a call center to function properly, there needs to be a high degree of organization. Otherwise, chaos could ensue. A team calendar helps call center agents ...

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Order Catering from Internal and External Service Providers with an Add-In for Outlook<sup>®</sup>
Order Catering for Meetings with the Help of Resource Central

Order Catering from Internal and External Service Providers with an Add-In for Outlook®

While many event scheduling systems allow you to book a meeting room and take note that catering will be ordered, you need complete resource booking software if you want to create and send service orders to caterers. Resource Central is a meeting room and resource booking add-in for Microsoft Outlook®. In addition to letting you search for and booking meeting rooms across multiple facilities in your organization, Resource Central also allows you to order extra services, like audiovisual equipment, IT requests, and catering. Best of all, you can order services from both internal and external providers.   How ...

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How a Shared Calendar Improves Customer Service
Improve efficiency with a shared calendar

How a Shared Calendar Improves Customer Service

A team calendar gives employees a clear idea of what’s happening within their organization, team, or department and keeps everyone in the loop. Having access to multiple calendars ensures that employees who communicate with customers always have the information they need to provide good customer service. For instance, a team calendar could come in handy for receptionists who handle customer requests and consultants who visit customers on-site. The following is some of the information that can be gleaned from a team calendar and passed on to customers:   • Availability: determine whether ...

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Plan and Evaluate projects with a Team Calendar for Outlook<sup><sup>®</sup></sup>
Improve communication between team members with a team calendar for Microsoft Outlook®

Plan and Evaluate projects with a Team Calendar for Outlook®

Projects typically consist of an endless amount of events, meetings, appointments, and deadlines. Keeping track of everything and communicating with everyone on your team can be challenging without a team calendar at your fingertips. A team calendar, also known as a group calendar, makes it easier to keep track of important project events and deliverables. One of the keys to a project’s success is visibility, and a group calendar provides that visibility to your team. A team calendar keeps your team on the same page regarding what is going on and what other team members are working on. Boost ...

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