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Videoconferencing vs. Telephone Conferencing: Which Is the Best Way to Work with a Remote Team?

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Geographically dispersed employees are increasingly common in today’s workplaces. Perhaps you have offices in multiple locations or you have a group of telecommuters that you manage. There are many different challenges that come with supervising employees in multiple locations and time zones, one of the most prominent of them being communication.   At one point in time, telephone conferencing was the preferred method of communication for people in two or more locations. By pressing just a few buttons, team members could connect and converse across multiple locations. While audio conferencing is convenient and cost-effective, it also has some flaws—namely a lack of visual aids that make it easier to focus on the conversation. Then came videoconferencing, which utilizes not only audioconferencing but also a video component that allows

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  • Improve your communication using video conferencing and web conferencing tools.
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Optimizing Video Conferencing in Your Organization with a Support Desk Dashboard

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Video conferencing is a reliable and cost-effective alternative to traveling for in-person meetings. It is also much more effective than communicating via telephone in many situations because it allows you to connect visually with the people you’re talking to, demonstrate products, and actually see what you’re discussing.   Although video conferencing cannot replace face-to-face interaction, it is the next closest thing to being there in person. During a video conferencing call, you can see people’s facial expressions and body language, which leads to more effective collaboration.   Video conferencing allows organizations to communicate with colleagues and clients across the country or around the world. The advantages of using video conferencing include decreased travel expenses and a reduced carbon footprint. Videoconferencing also helps participants stay more focused

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  • Use the support desk dashboard to effectively manage video conferences throughout your organization.
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Go Green: Sustainability Trends in 2018

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Going green has become a popular business strategy. With news of declining natural resources and the worsening effects of global warming, achieving sustainability in business operations has become more of a requirement than an option. The public has also come to favor green business practices and has put pressure on companies to become more sustainable. Businesses that don’t want to be left behind have jumped onto the sustainability bandwagon. Going green is also great for an organization’s profitability and bottom line. Below are some sustainability trends that are driving business practices in 2018.   Cloud Computing  Moving your organization’s software to the cloud could lead to energy savings, in addition to improving operational efficiency and agility. According to a six-month study conducted by Lawrence Berkeley National

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  • Going green has become a popular business strategy. Cloud Computing is only one of the sustainability trends in 2018.
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Why You Need a Visitor Management System, Even If You Have a Receptionist

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Receptionists have a huge impact on your business. They are the face of your company. Every person who walks through your door will meet your receptionist and form an opinion of your company based on that interaction. If you want to make a great first impression, welcome visitors in style by implementing a visitor management system. If you have a receptionist working the front desk, you might wonder why you need to have a visitor management system. Visitor management systems aren’t meant to replace your hardworking receptionists—they are meant to help them. Such systems allow your front desk area to run more smoothly by automating the visitor check-in process and increasing productivity and efficiency. Modern-day receptionists do a lot more than just answer the phone and greet visitors.

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  • Visitor management systems are meant to help your receptionists run more smoothly by automating the check-in process.
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The Importance of Visitor Management: Protecting Your Business and Improving Customer Service

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Your company’s reception area is the gateway to your office. Visitors to your office come in different shapes and sizes. They could be anyone from potential new hires coming in for an interview, to important clients. Regardless of the types of visitors you’re expecting, it’s important to process them quickly and efficiently while giving them a warm welcome.    Visitor management consists of a few different phases: before the visit, the moment the visitor arrives, their stay, and the moment they leave. It’s important to carefully consider each phase of this process when receiving guests.   Inform Visitors Prior to Their Arrival   Arm your visitors with plenty of information about the visit before they arrive. For example, you could provide them instructions on parking, how to get

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  • Visitor management consists of different phases. It’s important to carefully consider each phase of this process when receiving guests.
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